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When running your bookie pay per head, you will have to interact with your players at some point. For some bookie, they know their players personally, so its easier to build rapport with them. But at some point, your sportsbook will expand. And you will be dealing with more people you do not know that well. And of course, knowing your players personally does not guarantee anything- in fact, you will need to build a professional relationship with them that is separate from your friendship. Naturally, customer service is a big part of this, and we will be explaining how it can help your sportsbook operation.
Sportsbook Customer Service
The best bookie pay per head providers all offer some sort of customer support channels. Some are email only, while some have phone lines and live chat. There are a wide variety of ways customer service can help, with this being the most basic: technical support. Sometimes, players who are new to your sportsbook may have some questions about your website. They may have a hard time finding something,. They could be confused about a function or want to know about a process. In this case, you do not need to answer these questions yourself.
PricePerPlayer.com for instance has a 24/7 customer support team ready for any questions your players may have. Having this service gives you more time to focus on line management. In addition, it gives your sportsbook a more professional air. There will be times, however, when you can use customer support from you, the bookie, to help you generate more income, or analyze your players better.
Improving Customer Relations
As a bookie, its important that your players enjoy betting on your sportsbook, and its equally important for them to trust you. Being accessible to them via messaging in the sportsbook software, or through messaging and email is a great way to interact with them. Free sports bet no deposit. Not only are you helping them understand your sportsbook better, but you are also building a good client relationship with them.
If you also combine the data you get from sportsbook reports, as well as your interactions with your player, you can easily judge if they are ready for more action: higher limits, a credit line, or a promo to nudge them to the direction you want. This way, you are not just building customer satisfaction and customer retention, but you are also able to strategically increase your sportsbook’s activity and ensure better opportunities for higher profit.Estimated Read Time: 3 minutes
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Customer service isn’t the sexiest part of any business, but when you need assistance with a frustrating issue, it’s crucial. Whether you want to talk to someone over the phone, get support via chat, or email a question, online sportsbooks typically offer a helping hand in three different ways.
Sports Betting Customer Service
At the end of the day, customers want to bet, and companies want to take wagers. It’s in everyone’s interest to address concerns efficiently. The sooner your concerns are alleviated, the sooner you can place a Super Bowl bet or check out horse racing betting odds.
Let’s look at what you need to know about customer service before opening an account.
How to Determine the Best Phone Support
Your internet goes down; you have a billing question, everything’s going wrong for you. You call customer service, get put on hold, are transferred six times, and spend an hour trying to solve what should be a simple issue.
In an industry where betting odds can change at any moment, gamblers need action because you never know which bet will be the one that changes your life.
As you read through sportsbook reviews, there are certain things you should be looking for:
- Make sure support is available 24 hours a day and seven days a week.
- Discover which languages are spoken by representatives.
- Learn what the average hold times are like.
- Assess how clear and straightforward the communication is.
- Determine whether someone is reading a script (or actually listening and troubleshooting).
Phone support is considered “old school.” Some sportsbooks take it extremely seriously, while others take it for granted. Our recommendation is to place a call before signing up. This allows you to bargain for the best sportsbooks bonus they have to offer, be it a sign-up bonus or otherwise.
As a potential bettor, you hold considerable value. By phoning your sportsbook, you’ll get a sense of how attentive their customer service is.
How to Discover the Best Sportsbook Chat Support
Chat support at sportsbooks is awesome in theory. Any small question can be fired off and responded to without being put on hold. In practice, chat room help varies dramatically from site to site. Some sportsbooks still don’t provide a chat interface, while others operate at a level that is on par with Fortune 500 companies.
The major problems in chat rooms are pre-written answers that don’t address actual concerns, and it’s clear that customer service personnel are fielding multiple questions simultaneously. Lower level employees might also lack the ability to transfer your concern to supervisors or the correct department.
In many situations, you’ll want answers quickly. This could be because of a key bet, a change in odds, or the imminent start of a game. Therefore, we recommend trying the chat function before signing up at any sportsbook. See how they act, ask for a perk, get a feel for how customer-friendly and proactive the site is. Though we highly recommend reading sportsbook reviews, nothing beats first-hand experience.
Choosing the Best Sportsbook Email Support
Because chat support still requires logging in and getting connected to customer service, email is the easiest form of communication. It’s not going to yield the quickest answer, but can be the most effective for non-urgent but specific problems.
The major advantage of emailing a sportsbook is that you can be very detailed and ensure you’re supplying the correct information via screenshots, forward correspondence, etc. Having a paper trail for documentation purposes is ideal.
In the same way that some gambling sites have an excellent variety of betting odds and promotions, some sites do a better job with email than others. Some companies respond within an hour with helpful info, others that send back copy-and-paste answers, and some that fail to respond at all.
It would be spectacular if all sports betting websites prioritized email support. You need to read reviews and test it out yourself, however, to make this determination.
Test Drive Your Sportsbooks’ Customer Service Before You Bet
A fast food drive-thru can be quick and scrumptious or slow and unsatisfactory. The same is true for various types of customer support at sportsbooks.
Sports Betting Customer Service Number
Most people prioritize test driving a car before buying it. We recommend trying out phone support, chat, and email, before you sign-up for where you want to place your bets.
Having a bad experience after the event leaves everyone with a bad taste in their mouth. If you’re curious to learn more about sports betting, and the host of good and bad experiences that accompany it, check out the rest of our articles of interest section!